Shipment & Warranty

CUSTOMER INFORMATION

Term of Use

Shipment & warranty

Refund & Return Policy

Terms of use

This page outlines the licensing terms for using the Haptikos exoskeleton system, including its associated software components: the Haptikos App and the Haptikos Unity SDK. By purchasing, installing, or using any Haptikos product or service, you agree to the terms set forth below.

Last Updated: 20.12.2024

Welcome to haptikos.tech (the “Website”), operated by QUANTA & QUALIA PCC (referred to as “we,” “us,” or “our”). By accessing or using our Website, you agree to comply with and be bound by the following terms and conditions (the “Terms of Use”). If you do not agree to these Terms of Use, please do not use the Website.

1 . General Information

Operator: QUANTA & QUALIA PCC Address: Davaki 2-8, 17455, Alimos, Greece Email: info@haptikos.tech These Terms of Use are governed by the laws of Greece.

2 . Website Purpose

Operator: QUANTA & QUALIA PCC Address: Davaki 2-8, 17455, Alimos, Greece Email: info@haptikos.tech These Terms of Use are governed by the laws of Greece.

The purchase of Haptikos exoskeletons and Haptikos Unity SDK.
Downloadable content such as software development kits (SDKs).

3 . User account

Users may register an account and purchase a product to access additional services and manage their orders.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

4 . Purchases and Payments

All payments on the Website are processed via Stripe and PayPal. By completing a transaction, you agree to Stripe’s and PayPal’s terms and conditions accordingly.
You are required to provide accurate billing information for invoice issuance.
All prices and transactions are subject to applicable taxes and fees as per Greek law.

5 . Data Collection and Privacy

By using the Website, you consent to the collection and use of your data as described below:

Contact Information: Collected from buyers for order fulfillment and invoicing.
Cookies: Used to enhance visitor experience and for analytics purposes.
Third-Party Integrations:

Google Analytics: To monitor and analyze
website performance.
Stripe: For secure payment processing.

6 . Intellectual Property

All content on the Website, including text, images, and downloadable materials, is owned by QUANTA & QUALIA PCC and is protected under applicable copyright laws.
Unauthorized use, reproduction, or distribution of the content is prohibited.

7 . Disclaimer of Warranties

The Website and its content are provided on an “as-is” and “as-available” basis. We make no representations or warranties of any kind, express or implied, regarding the accuracy, reliability, or availability of the Website or its content.

8 . Limitation of Liability

To the fullest extent permitted by law, QUANTA & QUALIA PCC shall not be liable for any damages, including but not limited to direct, indirect, incidental, or consequential damages arising from the use of the Website or the inability to access it.

9. Governing Law and Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of Greece. Any disputes arising from or related to these Terms of Use shall be subject to the exclusive jurisdiction of the courts of Athens, Greece.

10. Amendments

We reserve the right to update or modify these Terms of Use at any time without prior notice. Changes will be effective upon posting on the Website. Your continued use of the Website signifies your acceptance of the updated Terms of Use. If you have any questions about these Terms of Use, please contact us at info@haptikos.tech.

11 . Human Safety

Haptikos exoskeletons are designed and manufactured for their intended purpose under normal operating conditions. The product has been developed with user safety in mind and does not pose a risk to the clinical condition, health, or safety of the user or any third parties when used correctly.

However, to ensure safety and proper operation:

The equipment is intended to be used only by healthy adult individuals.
It should not be used by individuals with medical conditions that may be affected by wearable devices, motorized components, or repetitive hand motion.

Shipment & Warranty

Effective Date: June 10, 2025

This page outlines the shipment conditions and warranty coverage for Haptikos hardware systems. By purchasing or receiving a Haptikos product, you agree to the terms below.

1. Delivery & Shipment Terms

Haptikos exoskeletos are delivered under DAP (Delivered at Place) according to Incoterms® 2020 to the destination address specified by the buyer at the time of order confirmation.

Supplier Responsibilities

Haptikos exoskeletos are delivered under DAP (Delivered at Place) according to Incoterms® 2020 to the destination address specified by the buyer at the time of order confirmation.

Product packaging and protective handling

Preparation of all required shipment documentation

Export approvals and regulatory compliance

Loading and domestic freight charges

International freight coordination

Delivery at the agreed destination address (DAP)

Buyer Responsibilities

The Buyer is responsible for:

Customs clearance upon arrival in the destination country

Payment of any applicable import duties, local taxes, or VAT

Ensuring accurate and accessible delivery location to avoid delays or issues

Please consult with your local customs office to confirm applicable charges before finalizing your order.

2. Warranty Coverage

Each Haptikos exoskeleton is covered by a 1-year limited warranty (365 calendar days) from the date of delivery at the Buyer’s premises.

This Warranty Covers:

Hardware or mechanical defects under normal use

Failures not caused by misuse, unauthorized alterations, or negligence

Collection and repair/replacement of failed equipment

Delivery of a fully operational replacement unit (if needed)

This Warranty Does Not Covers:

Improper use outside the guidelines provided in the official User Manual

Physical damage due to mishandling, accidents, or abuse

Unauthorized disassembly, modification, or repairs

Use of the system by individuals not meeting the recommended user group (i.e., only healthy adults)

2. Warranty Claim Process

In the event of a fault or issue within the warranty period:

1 . Contact the Haptikos support team through the Contact Page, including:

Order and Product serial number

Description of the issue

Photos or logs (if applicable)

2 . If the issue qualifies for warranty coverage:

Haptikos will arrange collection of the failed product.

We will repair or replace the unit and return a fully functional system at no cost to the buyer.

3 . If the issue falls outside the warranty scope:

A repair fee and shipping charges may apply.

You will be informed of the costs before any action is taken.

Refund & Return Policy

Effective Date: June 10, 2025

Thank you for choosing Haptikos. This policy outlines how refunds and returns are handled for all customers – whether purchasing as an individual or a business -through haptikos.tech.

1. RETURN ELIGIBILITY

You may request a return within 15 calendar days of receiving your product, regardless of whether you are purchasing as an individual (B2C) or on behalf of a business (B2B).

To be eligible for a return:

The product must be unused, undamaged, and returned in its original packaging, including all accessories and documentation.

All returns must be authorized in advance through the Contact tab.

Non-returnable items include:

Software licenses or that have been activated.

Customized or modified products ordered.

Products returned without prior authorization.

Note for EU customers: This policy includes and extends the minimum 14-day right of withdrawal granted under EU Directive 2011/83/EU.

2. HOW TO REQUEST A RETURN

Go to www.haptikos.tech and open the Contact tab.

Submit a return request including:

Order number
Serial number (if applicable)
Reason for return

If eligible, you will receive a Return Merchandise Authorization (RMA) number and return instructions.

Do not send back any items without receiving an RMA first.

3. REFUND

Once your return is received and inspected:

We will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 30 business days via your original payment method.

Refunds will include the product price and:

For individual customers, standard shipping charges (per EU law).
For business customers, shipping fees are non-refundable, unless the return is due to a QUANTA & QUALIA PPC error.

4. LATE OR MISSING REFUNDS

If you haven’t received your refund:

Check your bank or credit card account again.

Contact your bank or credit card provider – processing delays may occur.

If you’ve completed the above and still haven’t received your refund, contact us via the Contact tab on our website.

5. SHIPPING YOUR RETURN

Check your bank or credit card account again.

Use a trackable and insured shipping method. We cannot guarantee receipt of returned items otherwise.

The return shipping address will be provided in your RMA instructions.

6. STILL NEED HELP?

If you have any questions regarding your return, refund, or warranty, please use the Contact tab
at: 👉 https://www.haptikos.tech

Our support team will respond within 5 business days.